Privacy Policy

Zubayda by A³ ("we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase our products, or contact us.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate. Please read this policy carefully before using our services.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Personal and contact information: Your name, email address, phone number, and other contact details you provide.
• Account information: Information associated with your account, login method, and account preferences.
• Order and delivery information: Products purchased, order history, shipping address, billing details where applicable, and delivery instructions.
• Payment-related information: Payment status, transaction references, and other information necessary to confirm and manage payments. Payments may be processed by third-party payment service providers.
• Communications: Messages, enquiries, reviews, complaints, and other information you submit when contacting us.
• Technical and usage information: Information such as browser type, device information, IP address, pages visited, and website interactions, where collected through our systems or permitted technologies.

We collect information that you provide directly and information generated when you use our website. Certain information may also be provided by service providers involved in authentication, payments, or delivery.

2. How We Use Your Information

We use personal information for purposes connected with operating and improving our business, including:

• Creating, maintaining, and securing customer accounts.
• Processing orders and confirming payments.
• Arranging shipping, delivery, returns, and exchanges.
• Sending order confirmations and important service notifications.
• Responding to customer enquiries and complaints.
• Preventing fraud, misuse, and unauthorised transactions.
• Maintaining business records and meeting legal obligations.
• Understanding website usage and improving our services.
• Sending promotional communications where permitted and, where required, with your consent.

We do not intend to use your personal information for purposes incompatible with those described here without an appropriate legal basis or notice where required.

3. Account Registration and Google Sign-In

You may be able to register or sign in using an available third-party authentication service, such as Google. When you use Google Sign-In, we may receive information that Google makes available to us, such as your name, email address, and profile information, depending on the permissions and authentication configuration.

We use this information to authenticate you, associate your account with your sign-in method, and provide account-related services. Google's handling of information is also governed by Google's own privacy policy and terms.

4. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers, including Razorpay where applicable. These providers process payment information in accordance with their own terms, privacy policies, and security practices.

We may receive transaction references, payment status, payment identifiers, and related information needed to verify and manage your order.

We do not intend to store complete card numbers, card security codes, or full banking credentials on our application servers. The precise information handled by each provider depends on the payment method and integration used.

5. Shipping and Delivery Partners

To fulfil your order, we may share relevant information with shipping companies, courier services, and logistics providers, including Shiprocket where applicable.

This information may include your name, phone number, delivery address, order reference, and information needed to arrange delivery or resolve delivery issues. We aim to limit such sharing to information reasonably necessary for the relevant service.

6. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies to support essential website functions, maintain authentication sessions, remember preferences, protect accounts, and improve performance.

If analytics or advertising technologies are used, they may collect information about website interactions in accordance with their configuration and applicable consent requirements.

You can manage cookies through your browser settings. Blocking certain cookies or storage technologies may affect login, cart, checkout, or other website functions.

7. Sharing of Information

We may share personal information, as necessary and subject to applicable law, with:

• Payment providers that process or verify transactions.
• Shipping and logistics partners that fulfil deliveries.
• Technology, hosting, storage, security, and authentication service providers.
• Professional advisers or service providers assisting with legitimate business operations.
• Government authorities, regulators, courts, or law enforcement agencies where legally required or permitted.

We do not sell personal information to third parties as a standalone commercial list. We do not authorise our service providers to use information shared for our services for unrelated purposes where prohibited by their agreements or applicable law.

8. Data Storage, Retention, and Deletion

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain relevant business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may differ depending on the type of information and the purpose for which it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to lawful retention requirements.

You may contact us to request information about your personal data or to request deletion, subject to applicable legal obligations and legitimate requirements for retaining certain records.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should protect your account credentials and notify us promptly if you suspect unauthorised use of your account.

10. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request access to information relating to you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise concerns or submit a privacy-related complaint.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before acting on a request. Certain requests may be limited where retention or processing is required by law.

If you receive promotional emails, you may opt out using an available unsubscribe mechanism or by contacting us. You may continue to receive essential communications relating to orders, payments, or account security.

11. Third-Party Websites and Services

Our website may link to third-party websites or use third-party services. We do not control the privacy practices of independent third parties. Their collection and use of information are governed by their own policies and terms.

We encourage you to review the privacy policies of relevant third-party services before using them.

12. Children's Privacy

Our website is intended for people who can lawfully use our services and make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, or legal obligations. The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or seek consent for material changes.

14. Contact Us

For privacy questions, requests, or complaints, contact Zubayda by A³ using the details below.