Terms & Conditions

By placing an order with Zubayda by A³, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Orders & Payment

• Full payment must be completed before your order is dispatched.
• If payment is not received within the specified time, we reserve the right to cancel the order and make the product available to other customers.

2. Returns & Exchanges

• No refunds for change of mind, incorrect size selection, or personal preference, subject to applicable consumer protection laws.
• Customers must inform us of their request for a size exchange within 1 hour of delivery.
• Exchange requests may also be made within 1 hour of placing the order, provided the order has not yet been dispatched.
• Exchanges are subject to product availability and approval.
• If the original design or size is unavailable, an alternative available product may be offered for exchange.
• If a suitable alternative is available, we will offer an exchange instead of a refund, subject to applicable consumer protection laws.
• Products that have been worn, washed, altered, or damaged by the customer are not eligible for exchange.
• Customers are responsible for all delivery and shipping charges associated with returns and exchanges, except where applicable law requires otherwise.

3. Damaged or Incorrect Products

• Refunds will only be considered for products that arrive damaged due to the company's fault, subject to verification and applicable consumer protection laws.
• If a suitable alternative product is available, we may offer an exchange instead of a refund, subject to applicable law.
• Customers must notify us promptly after delivery if they receive a damaged or incorrect product.
• A complete, uncut unboxing video is mandatory for damage or incorrect-item claims. The video must begin before opening the package and clearly show the unopened parcel, shipping label, opening process, and the product received.
• Claims without a complete, uncut unboxing video may be difficult to verify and may not be accepted where verification is reasonably required and permitted by law.
• Please contact us with the unboxing video and clear photos of the issue so our team can review your claim.

4. Shipping & Delivery

• Customers are responsible for delivery charges on all orders, unless a promotion states otherwise.
• Customers must also pay applicable shipping charges for returns and exchanges, except where applicable law requires otherwise.
• Delivery timelines are estimates and may vary due to courier delays, weather, location, or other circumstances beyond our control.
• Customers are responsible for providing the correct delivery address and contact details.
• Once an order has been dispatched, delivery delays may be outside our control.

5. Product Details & Availability

• Product colours may vary slightly due to lighting, photography, and individual screen settings.
• Customers are advised to check the size chart and product description carefully before ordering.
• All products are subject to availability.
• We offer limited-stock designs, and once a design is sold out, it may not be restocked or repeated.

6. Product Care

• Customers should follow the recommended washing, ironing, and storage instructions for their abayas.
• We are not responsible for damage caused by improper washing, ironing, alterations, or care after delivery, subject to applicable law.

7. Order Cancellation

• Cancellation requests must be made before dispatch and are subject to confirmation.
• Once an order has been dispatched, cancellation may not be possible.
• Any approved cancellation or refund will be handled according to applicable law and the terms communicated at the time of purchase.

8. Contact Us

For orders, exchange requests, or product-related concerns, please contact us through our official channels.

9. Updates to These Terms

Zubayda by A³ reserves the right to update these Terms & Conditions when necessary, subject to applicable law. Any changes will be published on our website.